Placing Your Order

Can I stop by and place an order in person?

At this time, we are not a retail location and cannot accept walk-in orders. We offer a Local Pickup option when you order online, which allows you to come to our headquarters and pick up your order when it is ready. Local Pickup is a free shipping option in which your order will typically be ready within the same business day that the order is placed.

Can I send my order as a gift?

Yes, when choosing a shipping method at checkout you will have the option to mark your order as a gift. This will include a gift receipt without prices and allow you to include an optional gift message. Park Tool does not offer gift wrapping at this time.

What payment methods do you accept?

Park Tool accepts payment directly via VISA, MasterCard, Discover, American Express, and Park Tool E-Gift Cards. You may also choose to pay via PayPal.

When will my credit card be charged?

Your card will be authorized for the full amount of your order when your order is placed, but will not be charged until later. For e-gift card orders, your card will be charged when the order is approved and ready for delivery. For regular orders your card or PayPal account will be charged when your order ships, or for Local Pickup orders, when your order is ready for pickup.

How do I change my order?

To cancel your order, go to the Order Status page and log in or enter your order details, then click the Cancel Order button at the bottom of the page. You can also call us at 651-777-6868 to have a web order specialist assist you in canceling your order. To change an order, cancel your existing order as described above, then place a new order. Please allow up to 10 business days from the time an order is cancelled for the charge to be refunded or voided.

An order can only be cancelled if it has not been shipped, picked up, or delivered (e-gift cards). While we do our best to accommodate requests, we cannot guarantee we will be able to cancel your order if it has already been processed through our warehouse or the e-gift card email sent.

Sales Tax

Orders containing taxable merchandise that are shipped to California, Colorado, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Utah, Virginia, Washington, and Wisconsin are subject to sales tax. Shipping charges are also subject to sales tax as required by state and local law.

For shipments to all other states, the purchaser may be obligated to remit sales and/or use tax directly to their home state. Under state law, purchases are not tax-exempt merely because a seller is not required to collect tax. Some states require purchasers to review untaxed purchases and, if any tax is owed, file a use tax return in their home state and pay any tax due. Please check with your State Department of Revenue for the applicable laws in your home state.

For government and non-profit organizations that qualify for tax exemption in your state, please submit a Tax Exemption Request form and wait for approval prior to placing an order.

Price Matching

Unfortunately, Park Tool is not able to offer price matching at this time.