Returns & Exchanges
- Returns Policy
- How do I return an item?
- When will I be refunded for my return?
- Missing and Incorrect Items
- My order was damaged in shipment
Within 40 days of order shipment, you can return items in unused and as-sold condition for a refund of the merchandise value. Original shipping charges will not be refunded. Items will be fully refunded to the original payment method (less return shipping if using the provided return label). Park Tool reserves the right to decline and return any items that do not meet return requirements. For Warranty Requests, please follow the instructions on our Park Tool Warranty page.
How do I return an item?
To begin a return and create a Return Merchandise Authorization (RMA), go to our Returns Portal, enter your order details, select the items you would like to return, and click the Submit Request button. You can also contact our Web Order Specialists to have an RMA created for you. Once you submit the request, you have the option of printing and using the provided return label, choosing your own shipping service, or returning in person at Park Tool's St. Paul headquarters. Please include a copy of your original packing slip with the RMA number written on it.
Using Provided Return Label
Click the Print Return Label button to print the provided label. If you created an RMA over the phone, your Web Order Specialist will send you a label via email. Tape the label to the outside of your return package, securely pack the items and copy of your original packing slip, and drop it off at a FedEx location at your convenience. The cost of return shipping will be deducted from your refund amount. If you would like to know the cost of the provided return shipping to be deducted from your refund, please contact us prior to shipping your return items.
Using Other Shipping
You may alternatively return the item using your own shipping service of choice (at your cost). After submitting your return request, make note of your RMA number and write the RMA number on the outside of the package as well as on a copy of your original packing slip. Doing both of these helps insure the return gets processed quickly and correctly. Securely pack the items and copy of your original packing slip, then drop it off at your selected carrier.
Ship your package with a carrier that can provide tracking and insurance to:
Park Tool Returns Department
5115 Hadley Ave N
St. Paul, MN 55128
Drop-Off At Park Tool
You may also return your product in person at Park Tool's headquarters in St. Paul, Minnesota during normal business hours of Tuesday through Friday 7:00 a.m. to 5:00 p.m. No shipping charges will be deducted from your refund. The 40 day return policy still applies for in person returns.
Park Tool is not responsible for packages lost or damaged in transit. Park Tool does not cover return shipping costs unless an order was fulfilled in error.
When will I be refunded for my return?
It takes 3–5 business days to process a return after it arrives at our warehouse. You’ll receive an email confirmation when your return has been processed. Please allow up to 10 business days from the time a return is processed for funds to appear in your account.
To exchange an item, follow the return procedures listed above for the item you want to exchange, then place a new order online. You'll receive a refund of the merchandise value (less original shipping charges) for items returned in new, unused condition as described above. 40 day return policy and return shipping charges still apply for exchanges.
Missing and Incorrect Items
Please immediately notify us regarding any mistakes on your order by phone at 651-777-6868 or using the Contact Us form. In order to maintain accurate inventory, please call us within 7 days of order receipt.
If the mistake was ours, we will find the fastest way to resolve the issue. We will ship the correct item to you and provide a shipping label to return any incorrect items.
My order was damaged in shipment
If a package appears damaged from the outside when it is delivered, you have the option to refuse the shipment. If you refuse a shipment due to obvious external damage, contact Park Tool immediately by phone at 651-777-6868 or using the Contact us form and we will assist you in getting a replacement.
If you discover concealed damage after opening the package, it is important that contact Park Tool within 48 hours of package receipt, either by phone at 651-777-6868 or using the Contact us form. Save all boxes and packing materials for inspection by the freight carrier. A web order specialist will assist you in filing a damage claim with the carrier and in getting a replacement.