Inside Sales and Service (Full Time)

Park Tool, the world’s largest and best-known manufacturer of bicycle tools, is looking for a qualified person to join our staff in St. Paul, Minnesota. This person will be part of our sales and customer care team, serving our worldwide network of wholesale distributors in the bicycle industry. This job is demanding, fun interesting and fulfilling.

This is not typical sales or customer service job. It is best described as providing regular care for our customers, which includes managing orders and shipments and regular communication with our worldwide network of long tenured wholesale distributors.

The Job:

  • Regular interaction and relationship building via phone, email and in-person with an assigned group of worldwide Park Tool distributors
  • Forecasting, order tracking and global shipment coordination
  • Communication of new products, product changes and other Park Tool news
  • Participation on our product and marketing teams
  • Some travel required

Technically experienced bicycle industry veteran who has the skills to effectively problem solve. Must be an independent self-starter who works well in a group or alone and who possesses an engaging and likeable personality.

Skills and talents required:

  • Knowledge of bicycles and how they work, including present day bikes
  • 3–5 years minimum bicycle industry sales and customer care experience
  • Strong communication skills both written and verbal
  • Team player who can give constructive input/ideas on products and marketing initiatives
  • Innately detail oriented and able to juggle multiple duties and projects simultaneously
  • Engaging/outgoing personality that connects well with people in-person, on the phone and via e-mail
  • Tech savvy with the ability to learn and use multiple computer programs
  • Natural ability to teach and explain the mechanics of a bicycle
  • Good sense of humor and ability to interact with a wide variety of people
  • Foreign language skills appreciated but not required

Park Tool is a 59 year-old company practicing Midwestern work ethics and integrity. We offer a full benefits package including profit sharing, health insurance, competitive wages, a four-day workweek and one of the best places to work in the industry.

Send a resume and cover letter to