Starting a New Shop?

Tools in the bicycle service department serve many purposes. Tools obviously are used to assemble new bike and to service used bikes. A tool that saves time and effort is making you money. Tools and tool layout also can make an impression on potential customers, even if they are only purchasing a water bottle or some other accessory. When setting up a service area, take the time to consider how the customer would view the service area. Strive to make the service area be a part of the store that you and your employees are proud of showing off to the customer.

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RECOMMENDED TOOL SELECTION FOR FULL SERVICE BICYCLE RETAILERS

Tools in the bicycle service department serve many purposes. Tools obviously are used to assemble new bike and to service used bikes. A tool that saves time and effort is making you money. Tools and tool layout also can make an impression on potential customers, even if they are only purchasing a water bottle or some other accessory. When setting up a service area, take the time to consider how the customer would view the service area. Strive to make the service area be a part of the store that you and your employees are proud of showing off to the customer.

There are certain tools you may want to select simply to be known as the best service department around. Some tools may be used only once or twice a year. However, if a customer comes in for that particular repair, and your shop has the right tool and can fix their problem, you have a very satisfied customer. You purchased goodwill when you purchased the tool.

There is not necessarily a fixed set of “normal” tools for a bicycle shop. Each store will need to address the needs of the customer by selecting the appropriate combinations of tools. Keep in mind that servicing the customer is the goal. It is not necessary to have every tool listed for the opening day of a store. It will take time learn who your customers are, and what types of service they want.

No tool can be expected to last forever. Expect some tools to fully depreciate within one year. Tools will wear out with time and use. The design of the component part often limits tool service. For example, a cone on a hub has a very narrow surface for a wrench. The torque’s and loads placed on cones by some mechanics and/or manufacturers is so high that a wrench may begin to wear. Assign tool inspection to one person in your store. Heavily used tools such as spoke wrenches, hex wrenches, and cone wrenches should be inspected the first of each month. Replace worn tools.

This list is written for a “full service bicycle retailer,” who will offer service to any potential customer, including complete overhauls of bicycle brands they do not carry. Typically, there will be someone employed in the role of service manager. The assumption is that the store has also made a commitment to stock a full line of replacement parts.

It is likely that a professional bicycle store will have several benches, but not every bench requires every possible tool. The list shows recommendations for a primary or “master” bench, as well as “secondary” benches, which are typically used for assembly work and some repair.

Another consideration for the new store or the store that is expanding is the Master Tool Kit. This tool kit contains all our shop level tools, including cutting tools. See all of our kit options in the Tool Kits section.

Park Tool products are sold to bicycle retailers through wholesale distributors. These distributors set their own policies regarding pricing and setting up retailer accounts. Additionally, some distributors carry a more complete line of our products than others do. These distributors will be able to provide you with pricing information. Retailers in the USA and Canada should see North American Distributors. Retailers outside of North America should see International Distributors.